Vilkår for privatkunder (vilkår for B2B-kunder finder du nederst på denne side)

Generelt

Du kan altid handle på vores hjemmeside uden at være oprettet som bruger, men du kan med fordel oprette en kontoprofil, så du eksempelvis kan tracke din købshistorik, udvælge favoritter og nemmere genbestille.

Priser

Alle priser er i DKK og inkl. moms og inkl. alle gældende afgifter.
Vi giver altid 10% rabat ved køb af 12 stk. (ens eller assorterede flasker eller bundle-produkter*) og fri fragt ved køb for min. 1.500,00 DKK.

*Et bundle-produkt, som fx en smagekasse, tæller som ét produkt

Fragtomkostninger i Danmark

Ved ordrer for en værdi under 1.500,00 DKK, er prisen 79,00-99,00 DKK, afhængig af den leveringsløsning du vælger. Ved ordrer for en værdi over 1.500 DKK, er der fri levering.  

Betaling

Betaling foregår via internettet.
Det er muligt at betale med betalingskort, MobilePay, Apple Pay eller "Køb nu, betal senere"-løsningen fra ViaBill.
Alle dine personlige informationer bliver krypteret, inklusiv dine betalings-oplysninger.
Ordrer bliver effektueret efter betalingen er gennemført, og ordrebeløbet er reserveret. Vi hæver pengene, når din ordre er afsendt.

Betalingsgebyrer

Vi opkræver ikke gebyr for betaling med dankort eller kreditkort. Eneste undtagelse herfor er American Express, hvor der opkræves gebyr efter formidlers gældende takster. Gebyret går direkte til betalingsformidler.
For pris se udbyders egen hjemmeside. 

Afhentning

Bestilte varer til afhentning, kan afhentes på vores lager i Herlev (førstkommende hverdag efter bestilling):
Adressen er Marielundvej 43A, 2730 Herlev. Åbningstiden er hverdage mellem 9.00 og 16.00. Kontaktnummer: 44 53 50 73.
Udfordrer åbningstiderne, så send gerne en mail til os, så finder vi en løsning.

Levering

Levering sker inden for tre hverdage efter ordredagen.

Vi benytter både egen bil og GLS til levering.

Skulle du ikke være hjemme i dagstimerne, har du mulighed for at vælge levering til anden adresse, fx din arbejdsplads, eller evt. tilføje en besked om, at vi må stille leverancen på et angivet sted på adressen, fx "må sættes i carport". Alternativt kan du vælge levering til nærmeste GLS-pakkeshop.

Retur, ombytning og reklamation

Ifølge Forbrugeraftaleloven er drikkevarer ikke omfattet af returret, men vi tilbyder 14 dages ombytningsret fra det tidspunkt, du modtager vinen. Du kan vælge at bytte vinen til en anden vin hos os eller få pengene tilbage, eksklusiv alle eventuelle leveringsomkostninger. Hvis du returnerer varen til os, skal du forinden aftale det med os. Desuden skal du medsende kopi af faktura. Den returnerede vin skal være i samme stand som ved leveringen.

Er der reklamation på en vare, fx ved prop-fejl, ombyttes denne med et smil mod returnering af vinen.
NB. Ved prop-fejl, skal vinen altid returneres med original prop og mindst 2/3 af det oprindelige indhold i flasken. Vinen ombyttes ved prop senest 7 dage efter fejlen er konstateret.

Forbehold

Der tages altid forbehold for fejl, pris- og årgangsændringer samt udsolgte varer.

Terms and conditions private customers

 
General

You can always shop on our website without creating a user account, but you may benefit from creating an account profile so you can, for example, track your purchase history, select favourites, and easily reorder.

We are happy to assist customers based in foreign countries, but it is not possbile to order directly from our website if you live abroad. Therefore, please send a request directly to [email protected], if you live abroad and wish to order from us.

 
Prices

All prices are in DKK and include Danish VAT and all applicable duties.
We always offer a 10% discount when purchasing 12 units (identical or assorted bottles or bundle products*) and free shipping on orders of at least DKK 1,500.00.

*A bundle product, such as a tasting box, counts as one product.

Please note that foreing companies within the European Union (with a registerd VAT-number) do not have to pay Danish VAT (25%) or other taxes.

 
Shipping Costs

For orders with a value below DKK 1,500.00, the price is DKK 79.00–99.00 for deliveries in Denmark, depending on the delivery solution you choose. For orders with a value above DKK 1,500.00, delivery in Denmark is free.

For deliveries abroad special rates will apply depending on the country of destination and the size of order. You can make a request by sending an email to [email protected]. 

 
Payment

When ordering on our website, payments are done online.
It is possible to pay by payment card or via MobilePay.
All your personal information is encrypted, including your payment details.
Orders are processed once payment has been completed and the order amount has been reserved. We charge the payment when your order has been dispatched.
Foreign customers pay by invoice.

 
Payment Fees

We do not charge a fee for payment with Dankort or credit cards. The only exception is American Express, for which a fee is charged according to the payment provider’s applicable rates. The fee is paid directly to the payment provider.
For prices, please see the provider’s own website.

 
Collection

Orders placed for collection can be picked up at our warehouse in Herlev (the next business day after ordering):
Address: Marielundvej 43A, 2730 Herlev. Opening hours are weekdays between 9:00 and 16:00. Contact number: +45 44 53 50 73.
If our opening hours are inconvenient, please feel free to email us and we will find a solution.

 
Delivery

Delivery in Denmark takes place within three business days from the day the order is placed.

We use both our own vehicles and GLS for delivery.

If you are not at home during daytime hours, you can choose delivery to another address, such as your workplace. You may also add a note allowing us to leave the delivery at a specified location at the address, e.g. “may be placed in the carport.” Alternatively, you can choose delivery to your nearest GLS parcel shop.

Different delivery time apply for deliveries abroad.

 
Returns, Exchanges, and Complaints

According to the Danish Consumer Contracts Act, beverages are not covered by the right of withdrawal, but we offer a 14-day exchange right from the time you receive the wine. You may choose to exchange the wine for another wine from us or receive a refund, excluding any delivery costs. If you return an item to us, this must be agreed with us in advance. In addition, a copy of the invoice must be enclosed. The returned wine must be in the same condition as upon delivery.

In case of a complaint regarding a product, e.g. cork taint, the item will be exchanged with a smile upon return of the wine.
Please note: The wine must be returned with the original cork and at least 2/3 of the original contents remaining in the bottle. The wine must be returned no later than 7 days after the fault has been identified.

 
Reservations

We always reserve the right to errors, price and vintage changes, and sold-out items.

Vilkår for B2B-kunder

Individuel samhandelsaftale er altid gældende, dette gælder både prisaftaler på produkter og leveringsbetingelser . Hvis du er tvivl om indholdet af denne, så kontakt os venligst på 44 53 50 73 eller [email protected].

Proppolitik gældende for B2B-kunder:
Er der reklamation på en vare, fx ved prop-fejl, ombyttes denne med et smil mod returnering af vinen.
NB. Ved prop-fejl, skal vinen, medmindre andet er aftalt, returneres med original prop og mindst 2/3 af det oprindelige indhold i flasken. Vinen ombyttes kun, hvis vi får besked senest 7 dage efter, at fejlen er konstateret.

Terms for B2B Customers

An individual trade agreement is always applicable. This applies to both pricing agreements and delivery terms. If you are unsure about the content of this agreement, please contact us at 44 53 50 73 or [email protected]

Cork policy applied to B2B-customers:
If a product is defective, for example due to a cork issue, it will be replaced upon return of the wine.
Note: In the case of a cork taint, unless otherwise agreed, the wine must be returned with the original cork and at least 2/3 of the original contents remaining in the bottle. The wine will only be replaced if we are noticed no later than 7 days after the issue has been identified.

Stamoplysninger:

Adresse: Marielundvej 43A, 2730 Herlev
Tlf.: 44 53 50 73
Webadresse: www.distinto.dk 
E-mail: [email protected] 
CVR-nr. 29 42 03 43
Bankforbindelse:
Spar Nord Bank, reg.nr. 9385, kontonr. 111-010-4800.
Betaling via MobilePay: nr. 17655.